- Cancellation Policy
- A 7-day cancellation is required during peak times (school vacations, holidays, summer). If not canceled in time, a one-day boarding fee will be charged based on the number of pets booked.
- Example: 2 dogs = $95, 1 dog = $55, Priority = $80 per dog.
- There are no refunds for early pick-ups during peak times. You are responsible for the days booked.
2.
Grooming Appointment Policy
- Please be prompt for your grooming appointment. Call or text at least four days in advance if you need to reschedule.
- A $30 fee will be applied per dog for missed appointments or if they are more than 15 minutes late.
3.
Health & Vaccination Policy
- Dogs: Required vaccinations include DHLPP Booster, Rabies, and Kennel Cough (Titers accepted).
- Kennel Cough vaccination requires a 10-day wait period before boarding.
- Cats: Required vaccinations include Rabies, FVRCP, and proof of being Leukemia negative.
- Owners must bring up-to-date shot records. A $10 fee applies if we need to contact your veterinarian for records.
- No pets are admitted on the day they receive a vaccination.
4.
Food Policy
- For dogs bringing their food, it must be pre-bagged into individual portions (2 meals per day) with the pet’s first and last name on each bag.
- A $2 fee per meal applies if the food needs to be properly bagged.
5.
Payment Policy
- Payment for all services is due at drop-off. We only accept cash or checks (ATM available on-site).
- Prices are subject to change.
6.
Curbside Pick-up Policy
- All pet supplies are available for curbside pick-up. Please text your order to (978) 990-3364.
- Please place your order the day before for pick-up on Tuesday or Sunday (when the office is closed).
7.
Special Needs & Medications
- Special needs pets are charged an additional $5-10 daily.
- Depending on the complexity, administering medication costs $2-8 per dose.
8.
Priority Care Policy
- Your dog can stay up front with us for extra care and attention under our Priority Care option.
- 1 Dog: $80/day
- 2 Dogs: $120/day
- Priority stays include one playtime daily or three walks.
9.
Late Pick-Up Policy for Day Boards
- Before—or after-hours pick-ups must be made by appointment. Please inform the office of your pick-up time when you drop off your dog.
- If your pick-up time changes, please call or text the kennel. Without an appointment, a 5-10 minute wait may occur.